1. ITSM Ticketing Systems: Very Good Work Experience on Assyst v10 SP7.5 ITSM tool by AxiosSystems UK
[ (16) ITIL Processes PinkElephant Verified ] .
2. ITIL Framework Work Experience: Incident Management, Request Fulfillment, Change Management, SACM (Service Asset & Configuration Management) and Problem Management.
3. Managing Compliance with the agreed upon Service Level Agreement/Operational Level Agreement and Continuous Monitoring on Key Performance Indicators/KPIs.
4. Building the Entire CMDB before Launching the ITSM Ticketing System.
5. Conducting User Acceptance Testing (UAT) during all Launching phases of the ITSM Ticketing System.
6. Building the Entire IT Service Catalogue including Parent Services, Child Services and Service Offerings.
7. Configuring and Generating Productivity Reports for IT Service Desk Analysts/Administrators from the ITSM Ticketing System.
8. Providing End User Training and Coaching in multiple ITSM/ITIL related Sujects/Topics.
* You can check my ITIL-Foundation Training Certificate at:
** You can check my ITIL-OSA Training Certificate at: https://drive.google.com/file/d/1Mqpr1C77L9OCFCI_8vGktklJB7YmRZed/view?usp=sharing